Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what [...]
Archive for the ‘Wisdom’ Category
Great Management Quotes of Our Time: Peter Drucker.
Posted in Care, Dignity challenge, ILM, Leadership, Management, Quality, Quotes, Wisdom on March 7, 2008 | Leave a Comment »
Problem Solving, Experience Works!
Posted in Leadership, Learning, Management, Quotes, Training, Wisdom on June 27, 2007 | Leave a Comment »
Loved this…. here’s the link.
Ever heard the story of the giant ship engine that failed? The ship’s owners tried one expert after another, but none of them could figure but how to fix the engine. Then they brought in an old man who had been fixing ships since he was a youngster. He carried a [...]
