Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what [...]
Archive for the ‘Dignity challenge’ Category
Great Management Quotes of Our Time: Peter Drucker.
Posted in Care, Dignity challenge, ILM, Leadership, Management, Quality, Quotes, Wisdom on March 7, 2008 | Leave a Comment »
Equal opportunities and anti-discriminatory principles.
Posted in Abuse, Anti-discrimination, Care, Dignity challenge, Equal opportunities, Leadership, Management, Training on July 2, 2007 | Leave a Comment »
What is equality?
Equity of Care: Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographical location and socio-economic status.
Equality means providing services and employing people in equal ways. This concerns equality of opportunity, equality of access and equality of participation. Sometimes additional services and positive action are [...]
