Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what [...]
Archive for March, 2008
Great Management Quotes of Our Time: Peter Drucker.
Posted in Care, Dignity challenge, ILM, Leadership, Management, Quality, Quotes, Wisdom on March 7, 2008 | Leave a Comment »
